You should be given enough information to decide whether to proceed with a consultation, examination or treatment. You can ask questions, request reasonable support and raise a concern if something does not feel right.
Patient information should be clear, respectful and appropriate to the appointment. If you have an accessibility, communication, privacy, chaperone or support need, tell the clinic before attending where possible so it can discuss what support may be available.
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View full profileConsent and questions
Consent is an ongoing conversation, not simply a form. Before an examination, test or treatment, ask what will happen, why it is proposed, what preparation is needed, what the alternatives or limits are, and what happens after the appointment.
Urgent symptoms should be assessed through the appropriate urgent or emergency route rather than delayed while waiting for a routine appointment.
- You can ask for an explanation in plain language.
- You can ask about risks, discomfort, alternatives and what the test may not show.
- You can say if you need time, privacy, a support person or another conversation before proceeding.
- You can tell the clinician if circumstances change or you no longer wish to proceed.
Chaperones, privacy and dignity
For intimate, sensitive or potentially uncomfortable examinations, ask the clinic about chaperone arrangements before your appointment. You can also discuss privacy, communication preferences and whether you would like a support person, subject to the service setting and safety requirements.
Accessibility and practical support
Tell the clinic about mobility, sensory, communication, language or other access needs before attending. The Contact page includes travel, parking and accessibility planning information; the clinic team can discuss the practical arrangements that apply to your visit.
Feedback and complaints
If you have feedback or a concern, contact the clinic as soon as possible and explain what happened, when it happened and what outcome you are seeking. Ask for the current complaints process and escalation information. If a concern involves immediate safety, use the appropriate urgent route first.
Frequently Asked Questions
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